Contact and help desk

Technical help desk

For sign-in, registration, DSC enrolment, uploads, payments that did not complete and the live e-auction room. The help desk cannot change a bid, a deadline or a decision of the Department.

The help desk number and email are published on this page once the portal goes live.

The Department

Forest Department, Dima Hasao Autonomous Council, Haflong, Assam.

Queries about a notice (the Concession Area, the Information Memorandum, eligibility, the Bidding Document) are put through the portal under the notice, by the date in its schedule; the answers are published to every bidder without naming who asked (Clause 7). The portal does not take queries by email or in person on behalf of the Department.

Bidding Document: Clause 7

Payments

Payments on the portal are made online through the payment gateway of the Council's bank. For a payment that was debited but is not shown as received within one working day, write to the help desk with the payment reference and the receipt of your bank; see Refunds and cancellations for what is refunded.

Bidding Document: Schedule II, item 11

Office hours

The portal is open at all hours. Deadlines in a notice are by the server clock of the portal, shown on every page of the notice, in Indian Standard Time; a holiday declared by the Government between the dates moves the deadlines that fall on it as the notice says.

Bidding Document: Clause 11